Return Policy

• MonkeyPuzzle.com offers a 30-day exchange policy on defective items for the same item only.
• All products are warranted by MonkeyPuzzle.com for 30 days; if any product is found defective within that 30 day period, please contact us for an exchange.
• We will be glad to exchange items that do not constitute a health risk.
• Please call 1-800-273-4055 Toll Free or e-mail our Returns Department at monkey@rockisland.com please have the following information on hand when calling: customer name, order number, and nature of the problem.
• All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
• Customer is responsible for shipping charges on returned items.
• MonkeyPuzzle.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
• DEFECTIVE items can be returned directly to MonkeyPuzzle.com within 30 days from the invoice date, for replacement with a working unit of the same item only.
• NON-DEFECTIVE items can be accepted directly by MonkeyPuzzle.com within 30 days from the invoice date, at our discretion for store credit or exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Our primary shippers are UPS and USPS. Unless you choose a faster shipping method, your order will ship via UPS or USPS ground. We're sorry, but express shipping methods are not available to P.O. Boxes and APO/FPO Military addresses (orders will be shipped via USPS). If an Express Method is selected to a PO Box Address, Priority Mail will be used.

Estimated delivery time: 3 to 7 business days, depending on delivery zone.

Orders placed before 11am EST Mon-Fri usually ship within 24-48 hours when not otherwise stated. There is no order processing or shipping on weekends and holidays. Please note: Our shipping partners do not process shipments on the weekends. Therefore if you place an order on Friday after 11am EST you may experience a delay between your shipping confirmation email and the actual shipment of your order.

Weekend Delivery: Orders shipped UPS Overnight, Second Day, and Third Day are delivered Monday through Friday only. UPS ground may deliver on Saturday depending on their policy in your local area.

To Alaska, Hawaii and Puerto Rico: You can now have your merchandise shipped via US Postal Service. Please allow 4 -14 days for delivery depending on shipping method. Available shipping methods are 2nd Day Air or US Postal Service. Shipping charges are calculated automatically when the order is placed.

All items purchased from MonkeyPuzzle.com to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier

INTERNATIONAL ORDERS: Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.

Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.

Also, we legally have to include a description of the contents on all international orders. Our descriptions are truthful but generic, not-sexually-related descriptions. For example, rubber plug, leather bracelets, jewelry, etc..

International shipping rates will be determined at the time of your order automatically. We will notify you via email should there be any additional shipping charges before shipping.

MonkeyPuzzle.com is not responsible for any additional VAT, broker, duty or taxes on any International order.

Canadian residents: Please note we generally ship via UPS, but may use a different carrier at our discretion. For more info, please email us at monkey@rockisland.com.

Delivery time will vary for each international location and method of shipment. International orders that are delivered damaged can only be claimed through your local delivery service. In no event will MonkeyPuzzle.com be responsible for International delivery charges.

APO/FPO/US Territories: Orders shipped to Military APO/FPO and US Territoriy addresses can only be delivered via standard US Postal Service. Express shipping methods are not available for APO/FPO and US Territories. Packages sent to these addresses may be delayed by standard mail handling procedures for these areas. USPS has informed us it may take up to 8 weeks for delivery to certain addresses.

Note: If the destination requires a customs declaration, a slip identifying the package contents will be included on the customs label.